Q. How long does it take for my order to be shipped?
A. Once payment is confirmed, we usually prepare your order within 24 to 48 hours .
After shipment, delivery within Canada typically takes 3 to 7 business days (depending on the province/territory and carrier). If unforeseen circumstances delay delivery, we will notify you by email with an update.
Q. What are the delivery charges?
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Free shipping in Canada: Shipping is free for all orders of $100 or more (before taxes) , anywhere in Canada.
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Flat rate in Canada: For orders under $100 (before taxes) , a flat shipping fee of $20 applies.
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International orders (outside Canada):
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Delivery costs are calculated based on the weight of the order.
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Customs duties, import taxes and clearance fees are the responsibility of the customer .
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Local pickup option:
You can also choose to pick up in person at the following address: 818 Broadway Ave, Saskatoon (GINETTE LUXURYCRAFTS) .
A. An order can be shipped to only one address . For multiple addresses, separate orders must be placed.
Q. My delivery address is incorrect. How do I change it?
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Before placing your order : you can update your address in your account (or during checkout).
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After placing your order : write to us within 24 hours at contact@djende.ca Please provide your name , order number , and correct address . We will do our best to apply the change, but we cannot guarantee a change if the order is already in advanced processing or has been shipped.
Q. How can I track my order?
A. As soon as your order is shipped, you will receive an email with the shipping details and, where available, the tracking number .
If you cannot find this information, please contact us at contact@djende.ca and we will help you quickly.
Q. The tracking says “delivered”, but I haven't received anything. What should I do?
A. Here are some useful checks:
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Look for a delivery notice (mailbox/door).
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Check the community mailbox (if applicable).
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Take a look around the drop-off location: delivery drivers sometimes leave the package in a discreet and secure place.
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Ask a member of the household/neighbor: someone may have received the package.
If the package remains untraceable, please write to us at contact@djende.ca with your order number and we will guide you through the next steps.