Privacy policy

At DJENDE, we respect your privacy and are committed to handling your personal information with care, transparency, and responsibility. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit djende.ca, place an order, contact us, subscribe to our communications, or otherwise interact with our services.

By using our website, you acknowledge that your personal information may be collected, used, and disclosed in accordance with this Privacy Policy.

If you have questions about this Privacy Policy or about how your personal information is handled, please contact us at contact@djende.ca.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• your name

• email address

• phone number

• billing and shipping address

• order details

• payment-related information processed through our payment service providers

• messages, inquiries, or other information you choose to send to us

We may also collect certain technical and usage information automatically when you use our website, such as:

• IP address

• browser type

• device information

• pages visited

• referring website or source

• general browsing and interaction data through cookies or similar technologies

2. How We Use Your Information

We may use your personal information to:

• process and fulfill orders

• provide customer service and respond to inquiries

• communicate with you about your order, account, or request

• send marketing emails where permitted by law or where you have provided the required consent

• improve our website, products, and services

• detect, prevent, or investigate fraud, misuse, or security issues

• comply with legal, regulatory, or operational requirements

3. Sharing of Personal Information

We do not sell your personal information.

We may share personal information with trusted third-party service providers who help us operate our business, including providers involved in:

• website hosting and e-commerce services

• payment processing

• shipping and order fulfillment

• email communications and marketing

• analytics and website performance

We may also disclose personal information where required or permitted by applicable law.

4. Payments and Third-Party Services

Payments made on djende.ca may be processed through third-party payment providers. DJENDE does not store full payment card information on its own systems unless specifically stated.

Our website may also rely on third-party tools, applications, or integrations to support store operations, analytics, marketing, customer service, and checkout functionality. These third parties may collect, process, or store information in accordance with their own privacy practices.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to help our website function properly, remember preferences, understand how visitors use the site, and improve performance and user experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

6. Marketing Communications

If you choose to subscribe to marketing communications, we may send you promotional emails, updates, product news, or other commercial messages.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us at contact@djende.ca.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required or permitted by applicable law.

8. Protection of Personal Information

We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the personal information in our control. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Subject to applicable law, you may request access to personal information we hold about you, request corrections where appropriate, or ask questions about our privacy practices by contacting us at contact@djende.ca.

10. Third-Party Links

Our website may contain links to third-party websites or services. DJENDE is not responsible for the privacy practices, policies, or content of third-party sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, or legal obligations. The updated version will be posted on this page with the effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:

DJENDE
Email: contact@djende.ca
Location: Saskatoon, SK, Canada