Shipping policy
We aim to prepare and ship every order with care and efficiency. Shipping timelines may vary depending on destination, carrier service levels, order volume, and seasonal conditions.
Order Processing
Orders are generally processed on the next business day following the date the order is placed.
Orders placed on weekends or statutory holidays are typically processed on the next business day.
During promotional periods, holidays, or high-volume seasons, processing times may be slightly longer.
Shipping Destinations
We currently ship to eligible destinations made available at checkout. Shipping options may vary depending on the delivery address and carrier availability.
Delivery Timelines
Estimated delivery times depend on destination, order size, season, and carrier service levels. Delivery estimates shown at checkout are the most accurate information available at the time of purchase.
Please note that delivery timelines are estimates only and may be affected by factors beyond our control, including weather, carrier delays, or service disruptions.
Shipping Fees
Shipping fees are calculated at checkout unless otherwise stated.
From time to time, DJENDE may offer promotional shipping rates or free shipping on eligible orders that meet the applicable conditions shown on the website or at checkout.
Free Shipping
If your order qualifies for free shipping, the option will appear automatically at checkout.
Minimum purchase thresholds, eligibility conditions, and destination limitations may apply.
Tracking Information
When tracking is available, you will receive shipping confirmation and tracking details once your order has been dispatched.
Incorrect Addresses
Please ensure that your shipping information is accurate before completing your order. DJENDE is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.
Damaged or Missing Orders
If your package arrives damaged, incomplete, or appears to be lost in transit, please contact us as soon as possible so we can review the issue and assist you.
Questions and Support
If you have any questions about the shipping of your order, please contact us at: contact@djende.ca